Ticket Guide Agent - JFK Airport

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GUIDE GUESTS. SOLVE PROBLEMS. CREATE MOMENTS. BECOME A TICKET GUIDE AGENT!

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

  • Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
  • We are committed to being a leading provider of commercial services within the aviation industry
  • Our teams focus on maintaining a positive working environment and treating all team members with respect
  • With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW The Ticket Guide Agent plays a crucial role in providing assistance and guidance to passengers navigating the airport, particularly in the ticketing and check-in areas. This position involves welcoming passengers, answering their questions, and providing directions to ticket counters, check-in kiosks, and other relevant airport facilities. You will assist passengers with self-service kiosks, offer information on flight schedules, and facilitate a smooth and efficient check-in process. This role requires excellent communication skills, a customer-centric approach, and the ability to remain calm and helpful in high-traffic airport environments. You will be instrumental in ensuring a positive passenger experience and minimizing stress during the check-in process.

RESPONSIBILITIES

  • Greet passengers and provide directional assistance: Offer a warm welcome to travelers and guide them to check-in counters, gates, or other airport facilities
  • Answer passenger inquiries regarding flight schedules and ticketing: Provide accurate and up-to-date information on flight timings, delays, and cancellations
  • Assist passengers with self-service ticketing machines: Help travelers navigate and use automated ticketing kiosks efficiently
  • Explain airport procedures and policies to passengers: Clarify airport security protocols, baggage rules, and check-in procedures
  • Guide passengers through the ticketing process: Walk customers through the steps of purchasing or modifying tickets
  • Resolve ticketing issues and concerns: Address and troubleshoot problems related to ticket purchases, refunds, or changes
  • Collaborate with airline representatives to ensure accurate information: Work closely with airline staff to maintain consistency in passenger communications
  • Manage queues and crowd control at ticketing areas: Organize lines and manage passenger flow to prevent congestion
  • Provide special assistance to passengers with additional needs: Offer extra help to travelers with disabilities, young children, or other special requirements
  • Keep informed about different airline ticketing policies: Understand and communicate various airlines' ticketing rules and restrictions
  • Facilitate smooth passenger movement to security and boarding: Ensure passengers are directed to the correct security lines and boarding gates
  • Maintain a high level of customer service and professionalism: Uphold the company's service standards in all interactions with passengers
  • Handle sensitive information with discretion and confidentiality: Respect privacy when dealing with passenger details
  • Report any security or safety concerns: Remain vigilant and inform appropriate authorities of any unusual activities
  • Continuously update knowledge on airport layout and services: Stay informed about changes in airport facilities, services, and layout to provide accurate guidance
  • Exemplify PrimeFlight customer service and safety standards
  • Perform any additional duties as assigned by management
QUALIFICATIONS
  • 18 years of age or older
  • Eligible to work in the United States
  • Communicate effectively in English (reading, writing, speaking)
  • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
  • Effectively communicate with colleagues and clients, both in-person and through electronic means
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
  • Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requir
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