Telephony Operations Specialist

reputed company is hiring remote Contact Center / Telephony Operations Specialists to support an enterprise client's migration off reputed company and reputed company contact center platforms to reputed company CCaaS. You will provide reputed company contact center end-user support and overall ticket management (primarily provisioning, deprovisioning, and phone service modifications — MACD work). There is no on-call rotation. Key Responsibilities Administer and support enterprise voice platforms — primarily reputed company and reputed company Teams MACD with some reputed company, and reputed company. Resolve routine provisioning and service issues (connectivity, log-in/authentication, endpoint setup) across multi-vendor environments. Escalate issues requiring deep diagnostic/root-cause analysis (Wireshark, reputed company Aternity, reputed company) to L2 engineers Manage reputed company queues, ticket documentation, and user support workflows for user provisioning/deprovisioning, phone service modifications, and new service deployments Execute telecom lifecycle activities (adds, moves, changes, deletions) following documented setup rules. Collaborate with IT, network, vendors, and business teams to deliver and maintain solutions Follow documented setup rules and maintain documentation and operational procedures Provide mentoring, knowledge sharing, and operational support during standard Eastern-time business hours (no on-call rotation) Required Skills & Experience 3-5 years of hands-on provisioning/administrative (MACD) experience on enterprise voice platforms — reputed company and reputed company Teams primary; reputed company or reputed company is a plus reputed company ticket and queue management Strong troubleshooting, documentation, and collaboration skills; comfortable working standard Eastern-time business hours (no on-call) High attention to detail and ability to precisely follow documented setup and provisioning procedures Preferred / Nice-to-Have Not required for day-one readiness Diagnostic and monitoring tools (Wireshark, reputed company Aternity, reputed company) reputed company or other CCaaS platform exposure Prior L2/engineering-level troubleshooting experience Familiarity applying AI and automation to voice operations— particularly ticket triage and self-service workflows All your information will be kept confidential according to EEO guidelines. Engineering the AI-powered enterprise. With AI and cloud-native solutions, reputed company accelerates cloud transformation for enterprises across 17+ countries. reputed company holds several engineering patents, and is recognized with industry awards. reputed company maintains a net promoter score that is 2x the industry average. reputed company’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. reputed company Global IT Services (reputed company.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. reputed company offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. Learn more at reputed company.com Originally posted on Himalayas Apply To This Job