Talent Connect - Manager I, B2B Sales

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Job Description

You Have:

  • Minimum 3 years proven work experience in a sales leadership role (or similar)

  • Consistent track record of success with a passion for exceptional customer experience and driving team results

  • Must be well-versed in High Performance Selling methodologies

  • Results-driven, analytically proficient, strategically minded with an operational outlook

  • Excellent people management, leadership and coaching skills

  • Strong record of developing and retaining high potential employees

  • Ability to maximize revenue through best practices

  • Experience in a fast-paced high-volume sales environment with tight deadlines in a dynamic working environment

  • Excellent verbal and written communication skills, both internally and externally

  • Highly organized with the ability to handle multiple priorities

  • Experience working with Salesforce.com or similar CRM preferred

  • Demonstrated ability to prioritize and multi-task in a time-sensitive environment

You Will:

  • Lead, develop and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

  • Provide accurate weekly, monthly and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up-to-date

  • Act as an enabler to remove both internal and external roadblocks and help team to resolve challenges in support of sales opportunities

  • Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

  • Analyze data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories

  • Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction

  • Act as a point of escalation for the client and respond in a timely manner to any issues

  • Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

  • Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client

  • Work closely with client contact on reporting and forecasting

  • Ensure team alignment to achieve operating plan targets, sales targets and client performance targets (CPTs)

  • Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team

  • Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)

  • Ensure high level of professionalism during all interactions with team and client

  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience

  • Lead team to effectively influence buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks:

  • Health Insurance with Dental Coverage for Employees

  • Paid Time off

  • Bereavement Leave

  • Life Insurance

  • Group Personal Accident Program

  • Employee Assistance Program

  • Recognition programs

  • Wellness Incentive Program

  • Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, the company is mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director

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