Spanish-English Bilingual Healthcare Customer Service Representative

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Job Description:

  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism

Requirements:

  • At least 6 months of customer service experience
  • Bilingual in English and Spanish
  • High school diploma or equivalent
  • Strong empathy, patience, and attentiveness to customer’s needs
  • A distraction free, designated home workspace
  • A secure, high speed wired internet connection (minimum 25 mbps)

Benefits:

  • PTO
  • Tuition reimbursement
  • Health and wellness incentives
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