Remote Patient Services Representative - Call Center

Description

Thank you for your interest in the Work From Home Patient Services Representative position. This is a regular, full-time position with virtual training and employee benefits, and it is 100% remote. Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients, and verify insurance. This is a virtual call center position, ensuring that once you disconnect the call, you can move on to the next task.

Company Culture and Environment

Anova Care fosters a supportive and collaborative work environment where diversity is valued. The company is committed to leveraging the talents of a diverse workforce to create great opportunities for both the business and its employees.

Career Growth and Development Opportunities

While the job description does not explicitly mention career advancement opportunities, being part of a dynamic and diverse team can lead to valuable experience and potential growth within the organization.

Detailed Benefits and Perks

In addition to amazing teammates, we also offer:

• Health, dental, and vision insurance with a variety of plans and costs partially subsidized by us
• Paid vacation
• Paid sick/personal days
• Approximately 12 paid holidays
• One-time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement for gyms, online classes, etc.
• Basic Life & AD&D, Short-term and Long-term Disability Benefits fully paid by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance, and more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match

Compensation and Benefits

The pay rate is \(27.00 - \)38.00 hourly, depending on experience and qualifications.

Why you should apply for this position today

This position offers the flexibility of remote work, a supportive team environment, and a chance to make a difference in patients’ lives through excellent service. Join a company that values diversity and provides a comprehensive benefits package to ensure your well-being.

Skills

• Exceptional communication skills, both written and verbal
• Proper phone etiquette
• Proficient knowledge of Microsoft Office Suite
• Ability to manage high-volume scheduling and handle 100+ calls per shift
• Strong organizational skills and attention to detail

Responsibilities

• Communicate with patients via phone
• Schedule appointments accurately and timely based on provided protocols
• Pre-register patients and verify insurance
• Maintain a HIPAA-compliant workspace

Qualifications

• Minimum of one year of high-volume scheduling experience in a call center environment preferred
• Medical experience is a plus
• Candidates must have a private, noise-free home office space

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High school diploma

Experience Requirements

• Minimum of one year in a call center environment, particularly in high-volume scheduling

Why work in Cape Saint Claire, MD

Cape Saint Claire offers a unique blend of suburban tranquility and access to diverse amenities. Living here provides the opportunity to enjoy a comfortable lifestyle while being close to historical sites, recreational activities, and community events. The area is known for its friendly atmosphere, making it an excellent place to call home.