Remote E-commerce CSR (Non-Voice)

Description

We are an e-commerce brand seeking a friendly, reliable, and detail-oriented Customer Service Agent to join our team. Your role will focus on providing exceptional support via email and chat to ensure our customers have a seamless shopping experience.

If you enjoy helping people, solving problems, and working in a positive remote environment, this role is perfect for you.

Responsibilities

· Respond promptly to customer inquiries via email and chat

· Assist customers with order status, product questions, returns, and refunds

· Handle complaints professionally and provide effective solutions

· Update and manage customer records accurately

· Collaborate with internal teams (fulfillment, logistics) to resolve issues quickly

· Follow templates and guidelines while maintaining a friendly, brand-appropriate tone

Requirements

· Experience in customer service (e-commerce preferred)

· Excellent written English and clear communication skills

· Strong attention to detail and problem-solving ability

· Comfortable working with help desk systems (e.g., Gorgias, Zendesk, Freshdesk)

· Ability to work independently and meet response time targets

· Positive attitude and patience when dealing with customers