Remote Customer Service Representative II

Job Title Remote Customer Service Representative IIJob Type Full-Time Temp-to-HireLocation Remote (Must reside in California)Pay $Schedule Monday-Saturday availability requiredAbout the RoleWe're seeking experienced and motivated Customer Service Representatives II (MSR II) to join a remote contact center team supporting a well-established financial institution.This is a fully remote opportunity for California residents only, offering long-term growth and a mission-driven work culture.Key ResponsibilitiesHandle 120inbound calls daily related to account inquiries, loan support, and password resets.Navigate multiple software platforms while maintaining high service standards.Deliver empathetic, solution-oriented support to help customers meet financial goals.Ensure compliance with federal and state regulations.Escalate complex issues appropriately and follow up as needed.Qualifications2years of call center experience (financial services preferred but not required).Strong job tenure and reliabilityExcellent verbal communication and problem-solving skills.Comfortable in a high-volume, fast-paced environment.Tech-savvy and quick to learn new systems.Bilingual Spanish candidates encouraged to apply (additional pay with assessment).Training & ScheduleTraining Monday-Friday, 8 AM-5 PM for the first 30 daysPost-training shifts Typically 9 AM-6 PM or 9 30 AM-6 45 PM.Saturday shifts required ; one weekday off will be assigned (not Monday).Strict attendance policy No time off during training; limited absences allowed after.Why You'll Love This JobWork from home anywhere in California.Join a team that values diversity, equity, and inclusion.Enjoy team competitions and challenges that make work fun.Clear path to advancement through a structured Step-Up program.Pay Details $ per hourSearch managed by Nicolette SuskauerBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.. Apply To This Job