[Remote] Customer Service Professionals: ServiceNow Workflow Screen Recording

Note: The job is a remote job and is open to candidates in USA. Terac is building the world's largest pool of vetted human experts for AI, and they are seeking customer service professionals to participate in a paid study on software habits. The role involves capturing screen recordings of workflows within ServiceNow to identify operational inefficiencies.ResponsibilitiesRecord an asynchronous video of your screen while navigating a common support taskWalk us through your specific workflow step by stepNarrate your thought process and explain why you make certain system choicesUpload the finalized screen recording for our team to evaluateSkillsHands-on experience using ServiceNow for ticketing, routing, or general service managementActive customer service, support, or IT help desk professionalFamiliarity with standard ticketing and resolution workflowsAccess to a computer capable of capturing screen and audio recordingsCompany OverviewTerac provides an AI-powered research platform that conducts conversational interviews at scale to generate customer insights. It was founded in 2025, and is headquartered in Wilmington, Delaware, USA, with a workforce of 11-50 employees. Its website is https://www.terac.com/.   Apply To this Job