[Remote] Client Solutions - Legal Spend Management

Note The job is a remote job and is open to candidates in USA. Mitratech is a company focused on building world-class products for Legal, Risk, Compliance, and HR functions. They are seeking a Director to oversee a client portfolio for their Managed Bill Review solution, responsible for driving client success and ensuring delivery of the full MBR value proposition. Responsibilities Own and manage client relationships across an assigned portfolio Prepare and communicate complex analytics clearly to senior client stakeholders Deliver legal spend analytics (monthly, quarterly, annual, and ad hoc) Drive client adoption and engagement through onboarding, training and analytics Maintain regular contact with key decision makers and stakeholders and lead stewardship meetings where appropriate Collaborate with the MBR team on day-to-day client requests, including attending status meetings and escalating service issues where appropriate Articulate client needs and objectives and collaborate cross-functionally to develop solutions and drive resolution of identified issues, escalating where needed Ensure client objectives are clearly documented and actively monitored for progress toward achievement Ensure timely approval of all project documents, specifications, change requests, test results, and deliverables, while maintaining budget and timeline compliance Recommend improvements to the customer lifecycle and internal processes Partner with product and engineering teams on design and testing priorities Execute corrective action plans for at-risk clients and track results, following escalation procedures where appropriate (stakeholder interviews, etc.) Stay current on MBR products/services and industry trends Travel to client sites as needed Skills Proficient in MS Office and/or Google Suite Advanced Excel skills (pivot tables and macros) Strong organizational skills to manage action items across 20 – 30 enterprise clients Skilled in building senior-level relationships and influencing stakeholders Ability to prioritize and execute in a fast-paced environment Experienced in building customer relationships using remote communication tools (phone, video, web training) Practical knowledge of SQL and report writing Analytical, process-oriented mindset Excellent communication and analytical skills; able to simplify complex concepts Confident presenter and trainer for group sessions Bachelor's Degree Preferred 3+ years of Experience in a customer-facing role in the Enterprise Software Industry Preferred experience in either the legal, claims, or risk and insurance industry Benefits Health, Dental & Vision Insurance 401 (k) + Employer Match Unlimited PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off STD, LTD & Group Life Insurance Paid Parental Leave Pet Insurance FSA & HSA Options Employee Assistance Program Remote Work Career Advancement & Professional Development Opportunities Employee Recognition LinkedIn Learning Platform Company Overview Mitratech is a proven technology partner for corporate legal departments, risk & compliance teams, and HR professionals. It is a sub-organization of Ontario Teachers' Pension Plan. It was founded in 1987, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is http//www.mitratech.com.