[Remote] Associate Biomedical Field Service Technician - Central Region (Float)
Auto ImportNote: The job is a remote job and is open to candidates in USA. Boston Scientific is a global medical technology leader that transforms lives through innovative medical technologies. The Associate Biomedical Field Service Technician is responsible for supporting the installation, maintenance, and service of medical systems and devices, while delivering high-quality service to healthcare providers.
Responsibilities
- Instruct customers on system operation and maintenance
- Act as company liaison with customers for administrative and technical matters
- Address problems of diverse scope as a Field Service Technician
- Exercise judgment in selecting methods and techniques for solutions within defined practices and policies
- Perform service activities including maintenance, modification, recalibration, and repair of Boston Scientific's Capital Equipment and accessories both in the field and in-house, as well as third-party capital equipment
- Report all service activities using dedicated forms
- Ensure customer satisfaction with BSC equipment and service
- Adhere to applicable standard operating procedures to meet quality and regulatory commitments of Boston Scientific
Skills
- Associate's degree (AA/AS) or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related field; OR an equivalent combination of education, training, and relevant technical experience demonstrating the required knowledge, skills, and abilities
- Basic understanding of electronic systems, including analog and digital circuitry
- Ability to learn troubleshooting and servicing of complex technical or medical equipment
- Strong communication skills with a customer-focused mindset
- Ability to travel approximately 75% of the time, including occasional short-notice travel
- Valid driver's license and ability to meet company driving requirements
- Bachelor's degree in Electronics, Biomedical Engineering, or a related field
- Prior internship, co-op, or hands-on experience in a technical, biomedical, or field service environment
- Exposure to hospital or clinical environments
- Familiarity with lasers, optics, or medical device technology
- Coursework or certification in Laser Technology, Electronics, or Biomedical Engineering
- Experience using basic diagnostic tools and software applications (e.g., Microsoft Office Suite)
Benefits
- Access to the latest tools, information and training
- Structured training and mentorship from senior team members
- Variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements) for non-exempt (hourly), non-sales roles
- Variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements) for exempt, non-sales roles
Company Overview
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