[Remote] Account Manager (Pre-Professional)

Note The job is a remote job and is open to candidates in USA. TCGplayer, an eBay company, is a leading marketplace empowering sellers and buyers in the ecommerce space. They are seeking an Account Manager to drive the growth and success of Pre-Professional sellers by managing a targeted portfolio and guiding them through their transition into Professional accounts. Responsibilities Drive proactive engagement to discover and manage a targeted portfolio of high-potential Pre-Professional sellers Establish relationships with Pre-Professional sellers via GAP and guide them through their transition into the Professional tier Complete outreach and onboarding campaigns that drive adoption of programs like TCGplayer Pro, Direct and all new products Track seller readiness, progress, and graduation outcomes through accurate CRM logging and data insights Partner with Seller Marketing and RevOps to optimize campaign performance and seller communication flows Give feedback to refine the Pro-Feeder playbook and ensure streamlined seller transitions Support a projected 30 % annual cohort expansion by moving qualified sellers into Professional and Enterprise tiers Champion seller experience and trust by delivering proactive communication and consistent follow-up Model the balance of human compassion and data-powered efficiency Maintain data integrity to ensure that every interaction contributes to our collective seller intelligence and marketplace growth Skills 2-4 years of experience in customer success, account management, or portfolio growth roles Demonstrated success driving retention, adoption, and revenue growth in a SaaS or marketplace Experience with HubSpot, G Suite, Tableau, and Outlook Bachelor's degree or equivalent experience in Business, Marketing or a related field Experience in ecommerce or hobby/gaming industries Domain expertise within the TCGplayer platform Benefits Target bonus Restricted stock units (as applicable) A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave) Company Overview An eBay company, headquartered in San Jose, California, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. It was founded in 1998, and is headquartered in San Jose, California, USA, with a workforce of 501-1000 employees. Its website is http//www.tcgplayer.com/.