Regional Director, Rare Cardiac

Job Description:

• Serve as the direct supervisor for all regional ACMs
• Direct and oversee ACM execution as field-based access leaders
• Set and enforce performance expectations aligned to national KPIs
• Conduct regular field rides, call coaching, performance reviews, and individual development conversations
• Lead hiring, onboarding, and performance management for the regional ACM team
• Ensure all ACM activity is conducted consistently with Pfizer's mission, compliance standards
• Manage regional budget, including headcount planning, travel spend, and program resources
• Coach and hold ACMs accountable for end-to-end patient journey leadership
• Monitor and address friction points in the patient access journey
• Serve as an escalation resource for complex patient access cases within the region
• Champion the approved consent enrollment model and support continuous improvement in enrollment efficiency
• Build and sustain team-level reimbursement expertise across regional payer landscape
• Establish standards for compliant HCP and office staff education
• Lead regional account-level access strategy
• Serve as the regional access leadership point of coordination across Brand and other stakeholders
• Track, interpret, and report regional performance metrics

Requirements:

• Bachelor's degree required; advanced degree (MBA, MPH, PharmD) preferred
• Minimum 10 years of experience in pharmaceutical field operations, patient services, reimbursement, or access/hub management
• Minimum 3–5+ years of people management experience leading, coaching, or developing field-based access, reimbursement, patient services, hub-facing, or customer-facing teams
• Direct experience with specialty pharmacy, hub programs, or patient support services in a regulated environment
• Strong working knowledge of the access and reimbursement landscape, including benefits investigation, prior authorization, step edits, appeals, payer policy, coverage pathways, specialty pharmacy fulfillment, and insurance coverage processes
• Working knowledge of medical and pharmacy billing including CPT, HCPCS/J-codes, ICD-10, NDC, Medicare Part B buy-and-bill, specialty pharmacy processes, and payer-specific coverage criteria relevant to Rare Cardiac/specialty products
• Proven ability to build reimbursement subject matter expertise across a team and translate payer policy, patient access data, and field insights into regional action plans
• Demonstrated ability to lead through influence across cross-functional teams
• Demonstrated ability to manage a large geographic territory and travel 50–60% of the time. Valid US driver’s license and driving record in compliance with company standards.
• Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.

Benefits:

• 401(k) plan with Pfizer Matching Contributions
• Additional Pfizer Retirement Savings Contribution
• Paid vacation
• Holiday and personal days
• Paid caregiver/parental and medical leave
• Health benefits including medical, prescription drug, dental and vision coverage