Patient Experience Coordinator

About the Job This is an entry-level role designed for those passionate about service and eager to break into the healthtech industry. You will be the primary link between our patients and their heart health, handling the following areas The Patient Connection Own all patient outreach and engagement. You will proactively call, text, and email patients to schedule virtual visits and critical diagnostic procedures (like stress tests and echocardiograms). Concierge Support Provide technical assistance and "friction-free" navigation through our ecosystem, ensuring every patient feels supported from first contact to follow-up. Operational Excellence Verify data accuracy, identify process gaps, and document workflows to ensure our systems run smoothly. Growth & Learning Gain an inside look at launching healthcare programs and scaling patient experiences in a fast-paced, clinical environment. About You Education Bachelor’s degree in a relevant field (e.g. Social Work, Communications, Education, Sociology, Psychology, or Health Sciences). Experience Level at least 6 months of internship or work experience Service-First Background You have professional experience in high-touch, customer-facing roles. Whether that’s waitressing, hospitality, retail, or a call center, you know how to handle fast-paced environments with empathy and poise. Community-Minded You have a background in service-oriented fields or study that focus on people and community engagement. Mission-Driven You are genuinely excited to interact with customers and want to see the direct impact of your work on patient outcomes. Tech-Savvy & Adaptable You are a fast learner who is comfortable with data entry and eager to master new healthcare technologies. About Our Culture We are mission-driven we're revolutionizing the way cardiovascular care is delivered We are fast-paced & agile we move quickly, iterate often, and value experimentation We are remote-first flexibility, autonomy, and trust are at the core of how we operate We care about diversity diversity allows us to build an excellent patient experience W e are an equal opportunity employer we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status Originally posted on Himalayas Apply To This Job