Part-Time Office Assistant – Sylvan Learning Center

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Are you organized, reliable, and customer-focused? Do you have excellent interpersonal skills and enjoy working around children and teenagers?

Sylvan Learning of San Francisco is looking for a Part-Time Office Assistant to join our experienced team. This role is ideal for someone who enjoys working with people, takes pride in being organized and accurate, and can help create a warm, professional experience for our students and families.

You’ll play an important role in the day-to-day operations of our busy learning center while developing your customer service and administrative skills in a supportive educational environment.

COMPENSATION AND BENEFITS

  • Hourly Rate: $21–23/hour, depending on experience
  • Schedule: Approximately 26 hours per week
  • Benefits: Safe Harbor 401(k) plan with employer matching contribution after one year of employment, paid sick leave, and paid training
  • Work Environment: Supportive, collaborative team with opportunities for growth and professional development

WHAT YOU WILL DO

  • Provide outstanding customer service to our center families
  • Maintain a warm, professional, and welcoming presence at our reception area and in all customer interactions
  • Develop a strong working knowledge of Sylvan programs, services, policies, and pricing
  • Answer phone calls and texts from current families, helping them accurately adjust schedules and resolve questions
  • Maintain timely and accurate records of customer interactions in Sylvan’s CRM
  • Manage the center calendar and ensure appointments are recorded accurately
  • Serve as the primary center liaison with Sylvan’s call center, welcoming new customers who have booked appointments and confirming appointment details
  • Assist with student test administration
  • Monitor office supplies and keep the reception area and other public spaces organized and tidy
  • Assist with other center administrative and clerical responsibilities as needed

SCHEDULE

Applicants must be consistently available for the following schedule:

  • Monday, Tuesday, Thursday: 2:45 pm–7:45 pm
  • Wednesday: 1:45 pm–6:45 pm
  • Saturday: 9:00 am–2:45 pm

REQUIREMENTS

  • Bachelor’s degree required
  • Professional, warm, and caring demeanor
  • Excellent verbal and written communication skills
  • Strong attention to detail and organizational skills
  • Ability to prioritize and multitask effectively in a busy environment
  • Familiarity with Google Workspace
  • Comfortable learning new software and administrative systems
  • Enjoy working with children and teenagers
  • Punctuality, consistency, and reliability are essential

We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and San Francisco Fair Chance Ordinance. Job offers will be made conditional upon successful completion of a criminal background check.

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Benefits:

  • 401(k) matching

Application Question(s):

  • Are you consistently available to work MTTh 2:45- 7:45, W 1:45 - 6:45 and Sat 9:00 - 2:45?
  • What is the earliest date that you would be available to begin working in this role?

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: In person

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