Part-Time Customer Support/Admin (Backup Coverage) – Supplement Company

Job Type: Part-Time / Ongoing / As-Needed

Location: Remote

Overview

We're a growing supplement company looking for a reliable, detail-oriented person to provide backup customer support and admin coverage. This role kicks in when our primary operations and support person is out (vacations, sick days, etc.), so we need someone who can step in smoothly and keep things running without a hitch.

This isn't a full-time daily commitment — it's flexible, on-call-style work(will have at least a few days to a week notice) that requires responsiveness and quick ramp-up when needed.

Responsibilities

Answer incoming customer service phone calls when the primary support person is unavailable

Respond to customer service emails (order questions, shipping issues, product inquiries, returns/exchange questions etc.) during coverage periods.

Look up and update order/customer information as needed

Escalate complex issues appropriately

Maintain a friendly, professional, on-brand tone in all customer interactions

Systems Used

HubSpot (CRM / customer communication)

Shopify (order management)

ShipStation (shipping/fulfillment)

Gmail (email correspondence)

Requirements

Prior customer service or admin experience (e-commerce experience a plus)

Familiarity with Shopify, HubSpot, and/or ShipStation preferred (willingness to learn quickly required)

Clear, friendly written and verbal communication skills

Reliable internet connection and quiet workspace for phone calls

Ability to be responsive and available on short notice during coverage windows

Comfortable working independently with minimal oversight

Nice to Have

Experience in the health/wellness/supplement industry

Experience handling both phone and email support simultaneously

How to Apply

Please include a brief note on your experience with the systems listed above and your general availability/flexibility for on-call coverage (will have notice)