Non Voice : Chat Process : Immediate Joiners : : Apply Now

Auto Import

Hi,

We are looking forward to hire Associate - Customer Support To Apply, Whatsapp Hi @ 9151555419

Or, Call Our HR Team at the Number Mentioned Below:

Ananya Sharma - 95417 26568

Sonam Singh-8920937980

Pratiksha - 7974201057

Sahithi- 9182945452

Pritha-7099398892

Available Roles:

Profile 1 : Customer Support (Voice)
Any Graduate/Undergraduate Fresher
15 in Hand
Travel Allowance - Rs.1400/-
5 Days Work

Rotational Shift

Cabs available
Job Location - Kolkata

Responsibilities:
  • Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).
  • Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems.
  • Problem-Solving: Identifying the root cause of problems and implementing solutions.
  • Documentation: Keeping records of customer interactions, issues, and solutions.
  • Escalation: Knowing when to escalate complex issues to more experienced technicians or managers.
  • Customer Satisfaction: Ensuring customers are satisfied with the level of support provided.
  • Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware.
  • Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing.
  • Teamwork: Collaborating with other support team members and internal departments.
  • Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs.
Skills:
  • Technical Skills: Proficiency in computer systems, software, and hardware.
  • Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers.
  • Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process.
  • Communication Skills: Clear and concise communication, both written and verbal.
  • Technical Documentation: Ability to create and maintain technical documentation.
  • Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware.
  • Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively.
  • Analytical Skills: Ability to analyze technical problems and identify root causes.
  • Teamwork and Collaboration: Ability to work effectively with team members and internal departments.
Back to blog