Member Services Representative (Part Time)

August 15, 2026 Auto Import

<div class="trix-content"> Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities <ul> <li>Greet members, prospective members and guests, providing exceptional customer service.</li> <li>Handle all front desk related activities including: <ul> <li>Answer phones in a friendly manner and assist callers with a variety of questions.</li> <li>Check members into the system.</li> <li>New member sign-up.</li> <li>Take prospective members on tours.</li> </ul> </li> </ul> <ul> <li>Facilitate needed updates to member’s accounts.</li> <li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li> <li>Assist in maintaining the neatness and cleanliness of the club.</li> </ul> Qualifications/Requirements <ul> <li>Customer service background preferred.</li> <li>Basic computer proficiency.</li> <li>A passion for fitness and health.</li> <li>Upbeat and positive attitude!</li> <li>Punctuality and reliability is a must.</li> <li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.</li> <li>Strong listener with the ability to empathize and problem solve.</li> <li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li> <li>High School diploma/GED equivalent required.</li> <li>Must be 18 years of age or older.</li> </ul> Physical Demands <ul> <li>Continual standing and walking during shift.</li> <li>Continual talking in person or on the phone during shift.</li> <li>Must be able to occassionally lift up to 50 lbs.</li> <li>Will occasionally encounter toxic chemicals during shift.</li> </ul> </div>

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