[Hiring] Patient Monitoring - LVN/LPN @Nsight Health

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Role Description

The LVN/LPN in our Remote Patient Monitoring Department functions within a centralized clinical call center, managing a high volume of inbound and outbound patient interactions. This role is responsible for supporting patients with real-time health monitoring, triaging and responding to device-generated alerts, delivering timely life-improving interventions via telephone, and educating and empowering patients through consistent, ongoing care.

Key Responsibilities

  • Operate in a high-volume clinical call center environment managing a combination of inbound and outbound telephonic patient interactions throughout each shift.
  • Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day).
  • Handle inbound phone calls with efficiency and professionalism, triaging and routing appropriately based on clinical urgency in a fast-paced queue-based environment.
  • Route non-clinical inbound calls to the appropriate departments across the company, ensuring minimal hold times and a positive caller experience.
  • Monitor and respond to Remote Patient Monitoring (RPM) alerts in real time, escalating concerns when clinically indicated while managing concurrent call center workflows.
  • Collaborate with providers to coordinate timely and effective patient care via telephonic communication.
  • Perform monthly wellness assessments and complete comprehensive chart reviews.
  • Accurately document all patient interactions in our clinical platform in real time.
  • Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, call handle times, response times, and adherence to protocol standards.
  • Pivot to different workflows as needed, including RPM Adherence calls, Onboarding calls, and comprehensive chart reviews, particularly toward the end of each month to support departmental goals.
  • Maintain compliance with company policies and applicable regulations.
  • Perform other duties as assigned.

Qualifications

  • Active compact LVN/LPN license required.
  • Proficient with computers, EMRs, and telehealth tools.
  • Strong communication and organizational skills.
  • Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work.
  • Ability to work in a fast-paced, high-volume call center environment with back-to-back patient interactions.
  • Comfort with performance-based metrics and accountability to daily, weekly, and monthly targets.
  • Ability to multitask across multiple technology platforms simultaneously.

Requirements

  • At least 1 year of nursing experience preferred (RPM, telehealth, or chronic care experience is a plus).
  • Prior call center or high-volume telephonic care experience.
  • Familiarity with RPM devices (blood pressure cuffs, glucometers, pulse oximeters, weight scales).

Work From Home Requirements

  • Minimum internet speed of 50 Mbps download / 10 Mbps upload.
  • Hardwired internet connection required — no Wi-Fi.
  • Speed test submission required during the offer process.
  • Private, HIPAA-compliant workspace.
  • Company-provided equipment shipped upon hire.

Schedule

  • This position operates on a 4-day work week structure, consisting of 10-hour shifts.
  • Must be available to work rotating holidays throughout the year.
  • Requires mandatory coverage of a minimum of two (2) weekends per month.

Training Requirements

  • All new hires must complete a comprehensive training program.
  • Duration: Four weeks.
  • Schedule: Monday through Friday, 9:00 AM – 6:00 PM Eastern Time.
  • Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

  • Competitive base pay of $24–$26 per hour.
  • Shift Differentials:
    • Evening Differential: +$1.50/hour for hours worked after 7:00 PM.
    • Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM.
    • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday.
  • Additional Compensation:
    • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.
    • Monthly Bonus Potential: Up to $1,500 per month based on patient engagement and performance goals.
    • 5% Bilingual Pay Allowance.
  • Benefits Include:
    • 11 Paid Company Holidays annually.
    • Paid Time Off (PTO).
    • Medical, Dental, Vision, and supplemental insurance options.
    • 401(k) Plan with 3.5% Company Match.
    • Company-provided equipment.

Join Our Mission-Driven Team

At Nsight Health, you'll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We're looking for people who care deeply about improving patient lives and building the future of connected care.

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