Growth and Engagement Specialist

Job Description:

• Conduct targeted outreach to existing Chevron commercial card customers and prospective customer opportunities
• Collaborate with Chevron company-owned/company-operated leadership on market opportunities, station-level priorities, and outreach efforts
• Identify and qualify opportunities tied to Chevron company-operated locations, Retailer/Marketer locations, and strategic areas of the Chevron-branded network
• Engage prospective customers, understand business needs, educate them on the Chevron commercial card program, and route qualified opportunities to Sales
• Review fueling behavior, card utilization, account activity, and location patterns to identify customer growth and Chevron fueling opportunities
• Route conversion, customer expansion, and service-related follow-up to appropriate Account Management or Account Development resources
• Support Relationship Management and Field Sales with customer targeting, dealer-network follow-up, outreach, tracking, and reporting
• Meet customers by phone, virtually, or in person to understand needs, share program value, encourage effective card usage, and determine next steps
• Coordinate with Account Development, Sales, Marketing, Operations, Analytics, Relationship Management, and other partners on campaigns and growth initiatives
• Maintain records of outreach, engagement, opportunities, handoff status, follow-up items, and campaign results in Salesforce or designated systems
• Provide observations and recommendations to the Account Development Manager and program leadership based on customer conversations, fueling trends, adoption barriers, station opportunities, and campaign results

Requirements:

• Availability to support occasional work travel, approximately 35%-50% per year
• Proficient computer skills including Salesforce (CRM), Google Suite, Gmail, Word, and Excel
• Bachelor's degree or equivalent business experience preferred
• 5+ years of experience in account development, customer success, inside sales, business development support, customer engagement, account support, or related B2B customer-facing roles
• Experience conducting customer outreach, identifying customer needs, communicating value, and supporting growth opportunities
• Ability to use Salesforce and other CRM tools, reporting, and AI-enabled tools to support customer outreach, data review, account insights, documentation, and campaign execution
• Ability to travel as needed for customer meetings, market visits, dealer/Retailer-Marketer engagement activities, Chevron company-owned location opportunities, or program events
• Experience in inside sales, account development, business development, customer growth, or consultative customer engagement
• Experience supporting customer campaigns, new business development, retention programs, utilization improvement, or product adoption initiatives
• Experience in fleet, fuel card, payments, financial services, transportation, energy, retail fuel, or B2B customer development
• General understanding of commercial fueling behavior, card utilization, customer retention, portfolio growth, and network growth strategies

Benefits:

• Commission eligibility for most sales positions under the terms of an applicable plan
• Quarterly or annual bonus eligibility for non-sales roles based on role and applicable plan
• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Reasonable accommodation for qualified individuals with a disability