Exciting Opportunity Fresher Chat Process Kolkata Apply

Hi, We are looking forward to hire Associate Customer Support To Apply, WhatsApp Hi @ hidden_mobile Or, Call Our HR Team at the Number Mentioned Below: Ananya Sharma - 95hidden_mobile8 Sonam Singh-hidden_mobile Pratiksha - hidden_mobile Sahithi- hidden_mobile Pritha-hidden_mobile Available Roles Profile 1 : Customer Support (Voice) Any Graduate/Undergraduate Fresher 16,000 in hand For Voice and 14000 in Hand for Chat Travel Allowance - Rs.1400/- 5 Days Work Rotational Shift Cabs available Job Location - Kolkata Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.