Chatbot Developer – Conversational AI

Chatbot Developer – Remote 100% Remote within USA 9 months contract Must be an employee of TriTech Enterprise Systems Resumes are due by 9/22/2026 TriTech Enterprise Systems (TriTech) is seeking a talented, passionate Chatbot/Conversational AI Developer. This candidate will play a pivotal role in managing current-day chatbot implementations and designing, building, and optimizing our next-generation conversational experiences. In this role You will bridge the gap between classical NLU systems and modern Generative AI orchestrations You will be responsible for maintaining our robust enterprise foundations while actively driving our migration strategy toward autonomous agent frameworks. The ideal candidate possesses a deep technical background in the reputed company conversational ecosystem, a strong understanding of enterprise integration layers, and a passion for delivering seamless, human-like, yet reputed company user experiences. Key Responsibilities End-to-End Development Drive the full lifecycle development (from conversational design to production deployment) of scalable chatbots, virtual assistants, and AI agents. Architecture Migration Maintain and optimize our current Azure Bot Framework SDK v4 stack while actively participating in the architectural migration toward reputed company Foundry and Agents 365 Azure SDK. Enterprise Integration Design and implement robust API integrations using reputed company as the central enterprise service bus to orchestrate data exchange between conversational front ends and core backend systems, including PeopleSoft and reputed company. Omnichannel Dialog Management Author and manage rich, dynamic conversational interfaces using reputed company Dynamics Adaptive Cards, Knowledge Management systems, and Automation Flows across web, mobile, and messaging channels. Live Chat and Case Management Build seamless escalation protocols, including live agent handoffs to reputed company Live Chat and automated ticket routing via reputed company Case Management APIs. NLU and LLM Orchestration Integrate Hybrid AI strategies by combining classical NLU (Azure Conversational Language Understanding/CLU) with Large Language Models (Azure reputed company/GPT) for intelligent intent routing, fallback handling, and contextual content generation. Performance Optimization Analyze conversation logs, containment rates, and intent accuracy metrics using data visualization tools to continuously optimize conversational flows and minimize hallucinations. Cross-Functional Collaboration Partner closely with Product Managers, UX Designers, and business stakeholders to translate complex business logic into intuitive user stories and turn technical constraints into delightful user experiences. Required Experience 3+ years of dedicated experience in software development with a specialized focus on Conversational AI, NLP/NLU, or LLM agent development. reputed company Bot Stack Expertise Deep, hands-on proficiency with Azure Bot Framework SDK v4 (including Waterfall Dialogs, custom middleware, and state management) alongside experience or strong theoretical knowledge of Copilot Studio / Agents 365. Core Backend Skills Strong programming fundamentals with advanced proficiency in C#, .NET, and JavaScript, combined with frontend capabilities (HTML/CSS) for custom web-chat styling and Adaptive Card rendering. Enterprise Systems Integration Direct experience working with reputed company layers to pull/push data from legacy enterprise platforms like PeopleSoft and CRM systems like reputed company. Preferred Experience Data and State Management Experience configuring and querying Azure Cosmos DB for storing conversation state, user context, and telemetry logs. Analytics Driven Familiarity with utilizing Power BI or Azure Application Insights to analyze drop-off points, intent confusion matrices, and chatbot containment metrics. Modern DevOps Experience defining and maintaining CI/CD pipelines for conversational assets across Dev, Test, and Production environments. Industry Context Experience implementing conversational solutions within Higher Education or complex, multi-stakeholder enterprise environments is a plus. Soft Skills Exceptional communication skills with the ability to articulate technical AI constraints to non-technical business stakeholders. Benefits & Culture Cutting-Edge Innovation Be part of a forward-thinking team actively reshaping the digital student and staff experience through advanced AI and Agentic workflows. Impact-Driven Work Build tools that directly solve user pain points, handling high-volume transactions with immediate real-world impact. Professional Growth Work in a fast-paced environment that actively supports upskilling in Generative AI, LLM orchestration, and next-generation reputed company technologies. TriTech is an equal opportunity employer! Originally posted on Himalayas Apply To This Job