We are seeking a remote Bilingual (Spanish) Care Guide to serve as the vital first point of contact for new members joining Nadia Care. As the entry point to our care team, you set the tone for a member’s entire journey
Responsibilities include welcoming families, conducting their critical first visit, educating them on our services, and completing initial intake. Once you have successfully enrolled, scheduled, and completed the first visit with the member, you will seamlessly pass them to their designated Maternity Navigator for ongoing care and support
This role is expected to work the following schedule (paid hourly):
Monday, Wednesday, Friday: 8:30am-5:30pm ET
Tuesday, Thursday: 11:00am-8:00pm ET
This role will report directly to the Senior Manager of Care Delivery
First Visit & Onboarding: Serve as the first face of Nadia Care by conducting up to 7 comprehensive, virtual Welcome Visits per day. Assess members’ baseline needs, educate them on our services, identify and escalate any urgent medical or social needs to the clinical team as they arise, and establish a warm, trusting relationship
Care Team Warm Handoff: Coordinate directly with Maternity Navigators and clinical specialists to ensure smooth care transitions and pass critical intake notes to the core team
System Documentation: Maintain rigorous data accuracy across platforms by logging interactions, scheduling visits, and tracking onboarding progress in systems like Athena