Associate Owner Relations Agent - 26106
Auto Import<div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Why YOU want this position </span></b></span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world. </span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;"> </span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.</span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;"> </span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds. </span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;"> </span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.</span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;"> </span></div><div style="background: white;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT. </span></div><div style="background: white;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"> </span></div><div style="background: white;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"> <b style="background-repeat: no-repeat;font-weight: bold;">Performance Objectives</b><b style="background-repeat: no-repeat;font-weight: bold;"> </b></span></div><ul style="background-repeat: no-repeat;margin: 1.0em 0.0px;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs</span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Log owner inquiries into a case tracking system</span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents</span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Listen to voicemails and log into a case tracking system.</span></li></ul><div style="background: white;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"> </span></div><div style="background: white;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><b style="background-repeat: no-repeat;font-weight: bold;">Competitive Candidate Profile</b><b style="background-repeat: no-repeat;font-weight: bold;"> </b></span></div><ul style="background-repeat: no-repeat;margin: 0.0px 0.0px 1.0em;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently.<b style="background-repeat: no-repeat;font-weight: bold;"></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Accurately captures information and follows designated procedures.</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Articulates words clearly and professionally.</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Able to calm upset callers and manage tense conversations.</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Able to handle high call volumes<span style="background-repeat: no-repeat;"> </span></span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Being consistently available during work hours</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">High School Diploma</span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">2+ years of customer service experience</span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-size: 10.0pt;line-height: 15.3333px;font-family: helvetica;">Proficient in MS Applications</span></li></ul><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></div><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Physical Demands:</span></b></span></div><ul style="background-repeat: no-repeat;margin: 0.0px 0.0px 1.0em;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.<span style="background-repeat: no-repeat;"> </span></span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Able to safely lift up to 35 pounds at a time using safe lifting techniques.</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Ability to communicate effectively with another person.<span style="background-repeat: no-repeat;"> </span></span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Regular and predictable attendance is required.<span style="background-repeat: no-repeat;"> </span></span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Ability to work in a remote/work from home environment is required.</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li><li style="background-repeat: no-repeat;margin-left: 25.0px;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;line-height: 15.3333px;">Travel requirements: 0% or as required for company needs</span><b style="background-repeat: no-repeat;font-weight: bold;"><span style="background-repeat: no-repeat;line-height: 15.3333px;"> </span></b></span></li></ul><div style="background-repeat: no-repeat;overflow: visible;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Enverus offers comprehensive benefits to our employees to include:</span></div><ul style="background-repeat: no-repeat;margin: 0.0in 0.0px 1.0em;padding: 0.0px 0.0px 0.0px 40.0px;list-style: inside;color: rgb(51,51,51);font-family: 'Open Sans' , Helvetica;font-size: 14.0px;font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Medical</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Dental</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Vision</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Income Protection (disability, life/AD&D, critical illness, accident)</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Employee Assistance Program (EAP)</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Healthcare Spending Account (HSA), Commuter</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Lifestyle & Wellbeing Program</span></li><li style="background-repeat: no-repeat;margin-left: 0.0in;list-style: inherit;font-family: helvetica;font-size: 10.0pt;"><span style="background-repeat: no-repeat;font-family: helvetica;font-size: 10.0pt;">Pet Insurance</span></li></ul>