Assistant Store Manager - Service

<p>Are you a customer service superstar with a passion for retail? Do you have experience in a leadership role and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! Big Lots is seeking an Assistant Store Manager - Service to join our team and help us provide exceptional service to our customers. In this role, you will be responsible for leading and motivating a team to deliver top-notch customer experiences, while also driving sales and ensuring operational excellence. If you have a strong work ethic, excellent communication skills, and a positive attitude, we would love to hear from you. Join us at Big Lots and be a part of a dynamic and growing organization! Lead and motivate a team to provide exceptional customer service to all customers. Ensure operational excellence by managing inventory, merchandising, and store cleanliness. Drive sales and meet company goals by implementing effective sales strategies and initiatives. Train and develop team members to deliver top-notch customer experiences. Foster a positive and collaborative work environment for the team. Handle customer inquiries and complaints in a timely and professional manner. Utilize effective communication skills to build and maintain positive relationships with customers and team members. Develop and implement strategies to increase customer satisfaction and loyalty. Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes. Assist in the hiring and training of new team members. Ensure compliance with company policies, procedures, and standards. Collaborate with the Store Manager to create and implement action plans to improve store performance. Maintain a thorough understanding of the company's products, services, and promotions. Stay updated on industry trends and customer preferences to make informed business decisions. Uphold a high level of professionalism and represent the company in a positive manner at all times.</p><p>Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>