Analyst, Member Communication

Auto Import

Job Description:

  • Manage communication programs from initiation through deployment by coordinating all aspects of execution across multiple channels, including Direct Mail, Email, SMS, IVR, FAX, and LOC.
  • Develop and manage project schedules, estimates, and workflow tracking to support accurate, timely, and on-budget delivery.
  • Coordinate creative and data delivery to vendors and internal partners, troubleshoot execution issues, and ensure smooth program implementation.
  • Proof merged communications and maintain quality control standards to ensure accurate, compliant, and high-quality output.
  • Manage program expenses and validate invoices associated with communication execution.
  • Maintain SOPs, work instructions, templates, and execution requirements for the programs supported by the role.
  • Communicate with internal partners, customers, and vendors to facilitate the timely handling and successful execution of communications.
  • Report on communications executed and recommend process improvements that strengthen operational efficiency, consistency, and quality.
  • Support team training and adoption of updated standards and procedures as business needs evolve.

Requirements:

  • High School Diploma or GED
  • Prior experience in operations, communications, print, and/or marketing environments
  • 3+ years of experience in an operations role with a strong emphasis on project management (preferred)
  • Strong organizational and project management skills
  • Effective time management and prioritization skills
  • Strong written and verbal communication skills
  • Strong quality control skills and attention to detail
  • Proven problem-solving skills and proactive identification of process improvement opportunities
  • Ability to manage multiple ongoing tasks in a fast-paced environment
  • Self-motivated and able to work independently within established guidelines
  • Adaptable and comfortable working in an evolving environment
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint

Benefits:

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility
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