Airlines Baggage Claims Support Agent – Virtual or Remote – $15–$19hr

About the Role

We are hiring Virtual Baggage Claims Support Agents for a US airline. You will assist passengers who have experienced delayed, damaged, or lost luggage — helping them file claims, track bag status, and reach resolution through the airline's World Tracer and baggage claims systems, entirely from home.

What You Will Do

• Assist passengers in filing delayed, damaged, or missing baggage claims via phone and digital channels
• Track bag status using World Tracer and provide updates to passengers on delivery timelines
• Process damage claims and approve compensation within airline policy guidelines
• Coordinate with airport baggage teams and courier services to expedite bag delivery to passengers
• Document all claim details and follow up until each case is resolved and closed
• Handle escalated baggage disputes and route unresolved high-value claims to the claims review team

Requirements

• High school diploma or GED
• 1+ year of customer service or claims handling experience
• Empathetic communication style — baggage loss is a stressful experience for travelers
• Detail-oriented with strong documentation habits
• Comfortable using multiple browser windows, claims tools, and tracking databases
• Home office with stable internet and a quiet, professional background

Pay & Benefits

• Pay: $15.00–$19.00 per hour
• Full-time remote role with consistent schedule
• Health and dental insurance
• Paid vacation and sick days
• Growth path to Senior Claims Analyst