Agent, Critical Incident Response Team

Join Our Safety & Security Team as a Critical Incident Response Agent! Become a vital part of DoorDash’s global safety operations to protect our people, assets, and operations around the clock. About the Team The Global Safety and Security team drives DoorDash forward by safeguarding people, property, operations, brand, and reputation. We address safety and security risks through innovative technology and a people-first approach. Our team is dedicated to being proactive and available for our community, anytime and anywhere. About the Role The Physical Security Agent, Critical Incident Response Team (CIRT) is responsible for real-time incident monitoring, triage, and response affecting DoorDash’s global workforce, assets, and operations. You will serve as a front-line responder, analyzing alerts, coordinating responses, and escalating issues following GSS protocols during high-stakes events like natural disasters, workplace emergencies, or major disruptions. Your role is central to DoorDash’s emergency response network — ensuring swift, informed, and coordinated actions 24/7. What You'll Do - Security Operations & Monitoring - Monitor alerts from global intelligence and security systems to identify threats - Patrol and assess potential behavioral concerns or escalations - Conduct routine lobby and facility patrols to uphold safety, security, and compliance - Perform checks on doors, cameras, and access points - Access Control & Visitor Management - Manage employee and guest badges — printing, activation, and access levels (experience with Genetec, Lenel S2, or similar systems a plus) - Incident Response & Safety - Triaging incidents, determining severity, and following SOPs - Acting as the initial contact for incident reporting, ensuring accurate info capture and escalation - De-escalating situations involving employees, vendors, or guests - Supporting activation of emergency protocols and crisis communication - Employee Engagement - Coordinate with internal teams (Workplace, HR, Legal, etc.) and external agencies (law enforcement, emergency services) - Provide timely updates and intelligence to relevant stakeholders - Asset & Inventory Management - Maintain emergency supplies — first aid kits, AEDs, etc. - Track inventory and ensure readiness for incident response - Documentation, Compliance & Technology - Maintain SOPs, incident reports, audit logs, and documentation in tools like Jira - Ensure compliance with safety and security standards - Participate in post-incident reviews for continuous improvement - Event Support - Monitor and coordinate safety for events, executive visits, and protection details - Coordinate with stakeholders for proper safety coverage and timely responses - Additional Duties - Support after-hours, weekends, and holiday response as needed - Assist with special projects, credentialing, crowd management, and safety during high-volume days - Travel up to 5% for training or operational support Schedule & Work Environment This is an on-site role requiring 40 hours per week, with potential variations based on operational needs. Work during evenings, weekends, and holidays may be necessary. We’re Excited About Candidates Who Have... - 2–4+ years of experience in emergency management, public safety, dispatch, GSOC, or related fields - Current CPR, First Aid, AED certifications; advanced First Aid/EMT training preferred - Strong analytical skills and situational awareness - Excellent communication skills for high-pressure situations - Familiarity with incident management and communication tools (Everbridge, Dataminr, etc.) - Calm demeanor and strong problem-solving abilities in emergencies - Flexibility to work non-standard hours, including nights, weekends, and holidays - Fluency in English; additional language skills (Spanish, French, Mandarin) are a plus - Bachelor’s degree or equivalent experience in relevant fields (emergency management, criminal justice, homeland security) - Excellent relationship-building skills Why You’ll Love This Role ️ - You thrive in high-speed, real-time environments where every second counts - You enjoy making a meaningful impact by protecting people and operations from risks - You stay calm under pressure and act decisively - You value teamwork, precision, and continuous improvement Additional Information & Benefits DoorDash offers a comprehensive benefits package, including: - 401(k) with employer match - Paid parental leave (16 weeks) - Health, dental, and vision coverage - Paid time off and sick leave - Wellness programs and commuter benefits - Disability and life insurance - Family-forming assistance and mental health support Paid time off varies by role, with salaried employees receiving flexible PTO and hourly employees accruing vacation and sick leave proportionally. The salary range for this role in the US is $27.90 – $41 USD per hour. About DoorDash At DoorDash, our mission is to empower local economies by connecting people with the essentials they need. We are a technology and logistics leader transforming from a food delivery service to a provider of all goods. We prioritize innovation, inclusivity, and employee well-being, offering a wide array of benefits and growth opportunities. Our Commitment to Diversity & Inclusion We strive to cultivate a diverse, inclusive workplace where everyone’s voice is valued. We prohibit discrimination and harassment based on protected categories and embrace applicants from all backgrounds, including women, non-binary individuals, LGBTQIA+ members, veterans, and more. We comply with all applicable fair chance hiring laws and are committed to equitable opportunity for all. Note for NYC & Remote Applicants For jobs in NYC or those associated with our NYC office, we use Covey as part of our hiring process. Covey’s audit results are available here. We consider all qualified applicants, including those with arrest or conviction records, in accordance with relevant local laws. If you require accommodations, please notify the recruiter during initial contact.