Administrative Support Associate

Job Summary

This position provides administrative support all areas within Operations. Using independent judgment to organize and complete all support duties described below.

Essential Functions & Responsibilities

• Handle incoming work within establishedtime frames,e.g.additionalinformation calls within 2 business days
• Finalize checkresearcheswithin 2 business days, file fee updates within 5 days of receipt
• Meet or exceed production standards for all job functions
• Research fax number information onadditionalinformation letters, including calls to dentists
• Maintain and resolve checkresearchesforCustomerService department by completingappropriate formsand memos and delivering completed work to the Accounting Department and/or re-mailing. Indexes checks once scanned into our Checks Cabinet and confirms all have been received onceovernightedfrom DDAR.
• Coordinate withAccountingDepartment on financial informationregardingchecks.
• Researchesandpreparesinformation for Corporate Review audits.
• Processes provider feeson line.
• Retrieves andindexes via our Document ManagementSystemall incoming facsimile information. Opens, stamps, sorts anddrags and dropsall incoming mail/routed claims for the Customer Service departmentinto our Document Management System.
• Indexes alldocuments in our Customer Service cabinet to ensure proper routing for the Customer Service Department.
• Responsible for daily delivery of reports, photocopies anddistributesany listings, memos, correspondence, etc. as requested by other departments.
• Handles incoming and outgoing Flagship mailreceived at our street address, electronicallyor in the Flagship Cabinet, printing, preparing documents for scanning andmaintainingcounts.
• Handles post office returns (EOB’sand Fast Forward reports)
• Assists the supervisor when necessary
• Other duties as assigned

Essential Qualifications

Competencies

Knowledge, Skills & Abilities

KPI’s

• Consistently meet or exceed quality goal of 99% or better

Technical and Functional

• Possess good organizational skills
• Must have good research and analytical skills
• Ability to meet KPI’s:
  • Filed Fees 429/hour
  • Encounter Claim Forms 50/hour
  • Fast forwards (address changes) 60/hour
  • Additionals11/hour
• Possess the ability to use Microsoft Word and Excel
• Good written and oral communication skills
• Ability to research and troubleshoot problems
• Demonstrate good proofreading skills
• Attention to detail

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work
• Ability to walk, talk, or hear
• Occasionally required to stand and reach with hands and arms

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience, Education and Certifications Required

Experience Required

• One year clerical/administrative experience, preferably in an insurance environment

Required Educational Level

• Requires a high school diploma or equivalent.

Other Certification

• n/a