Admin Assistant - WDC

Department Governmental Affairs

Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description The Admin Assistant WDC supports the Government Affairs Department by providing legendary Customer Service and administrative support to Department Teams and Leaders, up to and including the Director level. They’ll manage overall department administrative functions and support lower‑complexity projects while working closely with the federal legislative and federal regulatory Teams based in Washington, DC.

They’ll assist with activities that support the Company’s advocacy efforts, including legislative and regulatory research, drafting policy papers, covering congressional hearings and industry events, filing lobbying reports, and coordinating event‑related logistics and payments.

The Admin

Assistant WDC brings strong organizational, communication, and customer‑focused skills to support effective engagement with governmental bodies and ensure smooth day‑to‑day department operations.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Work under general supervision and may be assigned general projects
• Manage small scale department projects and cultural activities
• Support large event planning for the Department
• Review department and company news closely and understand them in relationship to their organization
• Write clear and concise responses to incoming email inquiries. Prepare communication on behalf of the Leader when directed
• Edit and review all written correspondence
• Submit expense reports and process payroll, as needed
• Prioritize calendars and schedule travel arrangements under direction of Leader(s)
• Organize and maintain all files, records, and other information
• Assist in compiling reports
• Serve as backup to Sr.

  Administrative

  Assistant(s)

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills And Abilities

• Skilled in a high level of customer service delivery
• Skilled in office management & department procedures
• Ability to proactively seek creative ways to perform tasks in a timely and efficient manner
• Ability to meet confidentiality expectations regarding confidential, proprietary and sensitive Company information
• Ability to communicate professionally with Leaders and all internal & external Customers
• Ability to set priorities, multitask, and work with a sense of urgency
• Ability to use MS Applications: Outlook, Word, Excel, and PowerPoint
• Ability to adapt to new technology applications and acquire new technical skills
• Knowledge of the mission, purpose, and vision of Southwest Airlines and their department Understands the different functions of the department

Education

• Required: High School Diploma or GED

Experience

• Required: Intermediate level experience, fully functioning broad knowledge in Administrative Support or Customer Service related fields
• Preferred: Capitol Hill or political campaign experience
• Preferred: Experience drafting memos, reports, and briefing materials
• Preferred: State and or local government experience

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with suff